Informativa sulle spedizioni
Effective November 12, 2026
PawPop is operated by MF KAI LLC. We ship to addresses in the United States and most other countries worldwide.
Shipping costs
Shipping is free on every order, with no minimum order amount and no code needed. Your shipping cost at checkout is $0 (or the equivalent in your currency).
Orders shipped outside the United States may be subject to import duties, customs fees or taxes charged by the destination country. These are the customer's responsibility.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). You'll get a confirmation email when you place your order, and a shipping email with tracking when it ships.
Delivery times
Delivery times depend on the product and the shipping option you choose. The estimate for each item is shown on its product page and in your order confirmation. Some products offer a choice of shipping options (for example, the Flapping Bird Cat Toy has "Faster shipping (3–7 business days)" for the US, "Faster shipping UK (3–7 business days)" for the UK, and "Standard shipping (7–14 days)"). The option you pick at the product page is the one your estimate is based on.
Our products ship from different warehouses (China, and US/UK for some items). Times below are for US addresses, counted from when your order ships, after the 1–3 business days of processing:
| Ships from | Products | Estimated delivery after processing |
|---|---|---|
| US warehouse | Flapping Bird Cat Toy (faster shipping option), Reusable Lint Roller 2-Pack, Heated Pet Bed, Heated Outdoor Cat House | 3–7 business days |
| Partner warehouse in China (express) | Plush Donut Bed, Silicone Lick Mat Set, Paw Print Clay Kit with Display Dome, and all pet costumes and outfits (Santa, Elf, Clown, Chef, Mermaid, Dinosaur, Hooded Winter Outfit, Crossbones Hoodie) | 4–9 business days |
| Partner warehouse in China (standard) | Carrot Patch Snuffle Toy, Slow Feeder Dog Bowl, Treat Dispensing Dog Ball, Pet Deshedding Glove, Cat Fountain Carbon Filters, Rechargeable Pet Nail Grinder, Dog Paw Cleaner Cups, DIY Paw Print Keepsake Kit with Photo Frame | 7–13 business days |
| Overseas partner warehouse | Flapping Bird Cat Toy (standard shipping option), Nose/Paw Print Keepsake Kit | 7–14 business days |
Each product page also shows an estimated delivery date for that item. Delivery to countries outside the US usually takes longer. All times are estimates, not guarantees: carrier delays, weather and peak-season volume can add time.
Christmas 2026 delivery
To get your order by December 24 (estimated, US addresses), please order by:
- December 10 for items from our US warehouse
- December 8 for costumes, outfits, the donut bed, lick mat and clay paw kit (China express)
- December 2 for items from China standard shipping
- December 1 for the bird toy's standard shipping option and the Nose/Paw Print Keepsake Kit
Orders placed after these dates will ship as quickly as possible but may arrive after Christmas. We can't guarantee delivery by a specific date.
Multiple packages
If your order includes items from different warehouses, it will arrive in more than one package. You'll get tracking for each, and each package may arrive on a different day.
Address accuracy
Please check your shipping address at checkout. If an order is returned because of an incorrect or incomplete address, we'll contact you to arrange reshipping, and you may need to pay the reshipping cost. We can't redirect orders once they've shipped.
What counts as a delay
Your order is delayed if it has not arrived by the latest day of the estimate for your item and shipping option, counted from the day it shipped (processing time is not included, and the estimate for your item is in your order confirmation). Until then, delivery is on schedule, even if tracking pauses for a few days while the parcel is in transit or customs.
If your order is late, lost or damaged
Please contact us with your order number before opening a dispute with your bank, card company or PayPal. We reply within 24–48 hours (business days) and will fix it quickly:
- Delayed: we will check tracking with the carrier and give you an update. If the parcel is past the estimate, we will work out a solution with you, such as a reshipment or a refund.
- Lost or stolen: if tracking has not updated for 7 business days, or it shows delivered but you can't find the package, tell us and we will open a carrier investigation. If the parcel can't be found, we will work out a reshipment or refund with you, in line with our Refund Policy.
- Damaged or wrong item: send us a photo within 7 days of delivery and we will send a replacement or refund, as described in our Refund Policy.
Questions? Contact us through our contact form. We reply within 24–48 hours (business days).