Pet Safety & Product Use

We want every PawPop product to bring your pet joy safely. This page explains how to use our products safely. It complements our Terms of Service.

Our products are accessories, toys and clothing for pets. They are not medical or veterinary products and are not intended to diagnose, treat or prevent any condition. Please read the product description, the "Safety & care" information on each product page and any instructions included with the product before use.

  • Supervision: Always supervise your pet when it uses a toy, feeder, costume, heated product or other product from our store, especially at first. Put toys away after play.
  • Not chew toys unless stated: Unless a product is expressly described as a chew toy, it is not designed to be chewed or swallowed. Check products regularly and stop using any product that is damaged, worn, bitten through or has loose parts.
  • Choose the right product and size: You are best placed to judge whether a product suits your pet's size, age, health and behaviour. Pets with health conditions, very young or old pets, and pets known to swallow objects need extra care; ask your vet if you are unsure.
  • Electrical and battery products: Use and charge only as instructed, with the correct plug and voltage for your country. Keep cables and batteries away from pets and children, and do not use a product if it, its cable or its battery is damaged.
  • Children: Pet products are not toys for children. Keep small parts, batteries, clay and ink out of the reach of children.
  • If something goes wrong: If your pet swallows part of a product, is injured or shows signs of illness, stop using the product and contact a veterinarian straight away. Please also contact us with your order number and photos so we can help and investigate.

To the extent permitted by applicable law, we are not responsible for loss or harm resulting from use of a product that is unsupervised, contrary to the product information or instructions, or after the product has been damaged, modified or worn out. Nothing in this notice or in our Terms of Service excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, liability for defective products under mandatory product liability laws, or your statutory rights as a consumer.

Questions about a product? Contact us before or after you buy, we are happy to help.