Refund policy
Effective November 12, 2026
We want you (and the person you're gifting) to be happy with your order.
Return window
You can request a return within 30 days of delivery.
Eligibility
To be eligible, items must be unused, in their original condition, and in their original packaging where possible. We can't accept change-of-mind returns on:
- Grooming tools that have been used, for hygiene reasons
These items are still covered if they arrive damaged, defective, or wrong (see below).
How to start a return
- Contact us through our contact form with your order number and the reason for the return.
- We'll reply within 1–2 business days with return instructions and the return address.
- Please don't send items back without contacting us first. Returns sent to the wrong address can't be processed.
Return shipping
- If the item arrived damaged, defective, or wrong, PawPop pays for return shipping or sends a replacement. We may ask for a photo.
- For other returns (change of mind), return shipping is paid by the customer.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take longer to post it. Original shipping costs are non-refundable unless the return is because of our error.
Damaged, defective, or wrong items
Contact us through our contact form within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund, your choice.
Exchanges
Need a different size for an outfit or costume? Contact us and we'll help. Usually it's quickest to place a new order.
Cancellations
You can cancel within 12 hours of ordering, before your order ships or goes into production, for a full refund. Contact us through our contact form.
Contact: our contact form · MF KAI LLC