Cat Workout Trio: Flapping Bird + Mouse Car + Boxing Toy

Estimated processing and delivery times are in our Shipping Policy. The personalized harness is made to order and ships from China. Estimated delivery times are in our Shipping Policy; we can't promise arrival by a specific date.

Effective November 11, 2026

PawPop is operated by MF KAI LLC. We ship to addresses in the United States and most other countries worldwide.

Shipping costs
Shipping is free on every order, with no minimum order amount and no code needed. Your shipping cost at checkout is $0 (or the equivalent in your currency).

Orders shipped outside the United States may be subject to import duties, customs fees or taxes charged by the destination country. These are the customer's responsibility.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). You'll get a confirmation email when you place your order, and a shipping email with tracking when it ships.

Delivery times
Our products ship from different warehouses, so delivery time depends on the item. Times below are for US addresses, counted from when your order ships:

Each product page also shows an estimated delivery date for that item. Delivery to countries outside the US usually takes longer. All times are estimates, not guarantees: carrier delays, weather and peak-season volume can add time.

Christmas 2026 delivery
To get your order by December 24 (estimated, US addresses), please order by:

• December 10 for items from our US warehouse
• December 8 for costumes, outfits, the donut bed, lick mat and clay paw kit (China express)
• December 2 for items from China standard shipping
• December 1 for the bird toy's standard shipping option and the Nose/Paw Print Keepsake Kit

Orders placed after these dates will ship as quickly as possible but may arrive after Christmas. We can't guarantee delivery by a specific date.

Multiple packages
If your order includes items from different warehouses, it will arrive in more than one package. You'll get tracking for each.

Address accuracy
Please check your shipping address at checkout. If an order is returned because of an incorrect or incomplete address, we'll contact you to arrange reshipping, and you may need to pay the reshipping cost. We can't redirect orders once they've shipped.

Lost, stolen or delayed packages
If tracking hasn't updated for 7 business days, or it shows delivered but you can't find the package, contact us through our contact form with your order number and we'll work with the carrier to sort it out.

Questions? Contact us through our contact form.

Returns: see our Refund & Return Policy for the return window and conditions.

Problem with your order? See our Refund & Return Policy.

Effective October 27, 2026

We want you (and the person you're gifting) to be happy with your order.

Return window
You can request a return within 30 days of delivery.

Eligibility
To be eligible, items must be unused, in their original condition, and in their original packaging where possible. We can't accept change-of-mind returns on:

• Personalized or custom-made items (the custom photo blanket and the personalized dog harness)
• Grooming tools that have been used, for hygiene reasons

These items are still covered if they arrive damaged, defective, or wrong (see below).

How to start a return

1. Contact us through our contact form with your order number and the reason for the return.
2. We'll reply within 1–2 business days with return instructions and the return address.
3. Please don't send items back without contacting us first. Returns sent to the wrong address can't be processed.

Return shipping

• If the item arrived damaged, defective, or wrong, PawPop pays for return shipping or sends a replacement. We may ask for a photo.
• For other returns (change of mind), return shipping is paid by the customer.

Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take longer to post it. Original shipping costs are non-refundable unless the return is because of our error.

Damaged, defective, or wrong items
Contact us through our contact form within 7 days of delivery with your order number and photos. We'll send a replacement or a full refund, your choice.

Exchanges
Need a different harness size? Contact us and we'll help. Usually it's quickest to place a new order.

Cancellations
You can cancel within 12 hours of ordering, before your order ships or goes into production, for a full refund. Contact us through our contact form.

Contact: our contact form · MF KAI LLC

Still have questions? Contact us.

Shipping & delivery

How long does shipping take?
Orders are processed in 1–3 business days. Items that ship from a US warehouse (the cat water fountain, the grooming kit and the custom photo blanket) usually arrive 3–7 business days after that. The personalized dog harness is made to order and ships from our partner facility in China, with an estimated 7–14 days for delivery. Each product page shows where it ships from.

Will my order arrive before Christmas?
Order items marked "Ships from a US warehouse" by December 12, 2026 for estimated delivery by December 24. For the personalized dog harness, order by November 28, 2026 for the best chance of arriving in time, but because it ships internationally we can't guarantee Christmas delivery for it.

Do you ship outside the US?
Not at the moment. We ship to US addresses only.

Will I pay customs or import fees?
You shouldn't be asked to pay anything extra on delivery. If a carrier asks you for an import fee on a PawPop order, please contact us before paying.

How do I track my order?
You'll get a tracking link by email once your order ships. See our Track Order page for more.

Why did my order arrive in separate packages?
Items can ship from different locations. You'll receive tracking for each package.

Orders & payment

What payment methods do you accept?
The payment options available to you are shown at checkout.

Is checkout secure?
Yes. Checkout runs on Shopify's secure, encrypted platform, and we never see or store your full card number.

Can I change or cancel my order?
Yes, within 12 hours and before it ships. Personalized items go into production quickly, so contact us as soon as possible through our contact form.

Can I send an order as a gift?
Yes. Enter the recipient's address as the shipping address at checkout.

Returns & warranty

What's your return policy?
You can return eligible items within 30 days of delivery. Personalized items (the photo blanket and the name harness) can only be returned if they arrive damaged, defective or wrong. See our Refund & Return Policy.

My item arrived damaged or wrong. What do I do?
Contact us through our contact form within 7 days of delivery with your order number and a photo. We'll send a replacement or a refund.

Is there a warranty?
Yes. The cat water fountain and the grooming kit come with a 90-day limited warranty against manufacturing defects. See our Warranty page.

Products

How do I personalize my gift?
On the product page, upload your photo (photo blanket) or type the name (dog harness) before adding it to your cart. Items are made exactly as entered, so please check spelling and use a clear, high-resolution photo.

Which harness size should I choose?
Measure your dog's chest and neck and compare with the size guide on the product page. If your dog is between sizes, choose the larger size.

How do I charge the fountain and the grooming kit?
Both are rechargeable. Follow the charging instructions included in the box.

Still have a question? Contact us through our contact form.